Always use coasters or mats while keeping hot, cold, or wet materials on the surface else this can
affect the polish.
Any spillage should be wiped dry with a soft cloth immediately as there is a chance of staining.
Any cleaning needs to be done with water only.
Colour/polish can fade due to prolonged exposure to sunlight.
Warranty
The product comes with a 1-year warranty which covers manufacturing defects, inherent termite, and
borer issues. During this period, Red Chilli Art will in its sole discretion, repair or replace the
defective component, or replace the entire product if found to be defective in material or workmanship.
With time solid woods are encountered by minor cracks, called checks, which are not included in
faults and warranty as these checks do not hamper the life of a product.
The warranty does not cover damages due to usage of the product beyond its intended use and wears &
tear in the natural course of product usage. Small cuts, scratches, or damage during the cleaning
process
Any modifications or alterations made to the products post purchase are not recommended and will
void the entire Warranty.
Products bearing Mirrors/glass are very fragile in Nature. Greater care is taken to pack them with
extra safety, but due to the fragile nature of Mirror/Glass, they are still prone to be broken in
transit. This breakage/damage does not fall under our warranty.
Product kept in contact to direct sunlight and water, resulting in decaying of wood.
As per the industry standards, unevenness up to 5 mm can happen because of the difference in
surfaces and floor levels. In that case, there is no warranty.
There is no warranty on upholstery/ coverings/ cushion covers.
Quality
The wood used in the furniture is perfectly seasoned for optimum moisture content, to reduce the
possibility of seasonal expansion or contraction of the products.
Post manufacturing, each product has gone through a stringent quality checking process in
multi-stages, with a checkpoint of multiple quality aspects
Our furniture is made of natural materials, which will have natural differences and the occasional
minor blemish
The color of the fabric color and wood finish may vary slightly compared to the picture displayed on
your screen. This is due to lighting, pixel quality, and color settings.
Please note that in the case of Solid Wood products, slight grains would be visible. There may be a
slight variation in finish between the actual product and the 3-D designs which are being displayed on
our website.
It is acceptable to have a slight mismatch in dimensions up to 12mm in upholstered products and up
to 6mm in non-upholstered.
Returns
If you have placed an order and we got to advance and you want to cancel before the product is
manufactured, then we will accept the cancellation with a deduction of Payment Gateway processing and
service fee of 2.5% on the paid value for the transaction
Once products are manufactured by the Red Chilli Art team. There is no return or refund policy. Read
all details regarding the process and if you agree then start working with us.
On the off-chance that a defect appears in the product after it is delivered, please reach us at
info@redchilliart.com. We will assess the damage and get back to you with a solution as soon as we can.
